Frequently Asked Questions (FAQ)

Product Information

What makes the Aw8ken Stealth Rider Backpack unique?

The Aw8ken Stealth Rider Backpack features customizable screens, waterproof materials, and a sleek, modern design. It's built to enhance your adventures with both style and functionality.

What are the dimensions of the Stealth Rider Backpack?

The backpack measures 19 x 14 x 7 inches (48 x 36 x 18 cm), providing ample space without being bulky.

How do the customizable screens work?

The screens can display a variety of pre-built animations or custom designs. They are powered by a power bank (sold separately) and can be updated wirelessly.

Is the backpack waterproof?

Yes, the Stealth Rider Backpack is made from high-quality, waterproof materials to protect your gear in all weather conditions.

Do you have an instructional video?

We most definitely do, just follow this link and follow the steps to get riding. 

Orders and Shipping

How long does it take to process my order?

All orders are processed within 2-4 business days (excluding weekends and holidays) after receiving your order confirmation email.

What shipping options are available?

We offer the following shipping options:

• Standard Shipping (5-7 business days)
• Express Shipping (2-3 business days)
• International Shipping: Rates and delivery times vary based on the destination.

How can I track my order?

Once your order has shipped, you will receive an email notification containing your tracking number(s). You can track your package through the carrier’s website using the provided tracking number.

Returns and Exchanges

What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original condition and packaging. For more details, please refer to our Return Policy page.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer support team at cleo@aw8ken.com with your order number and details of the issue.

How long does it take to process a return?

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5-7 business days.

Support

How can I contact customer support?

You can reach us at cleo@aw8ken.com. We are available Monday through Friday, 9 AM to 5 PM EST.

Do you offer product warranties?

Yes, we offer a one-year warranty on all Aw8ken products. For more details, please refer to our Warranty Policy page.

Community

How can I join the Aw8ken community?

Join us on social media! Follow us on Instagram, Facebook, and Twitter to connect with fellow enthusiasts and stay updated on the latest news and promotions.

Can I submit my own designs for the customizable screens?

Yes, we encourage creativity! You can submit your own designs through our app. For guidelines and more information, please visit our Customization Page.